The technician diagnosed the problem and handed you a quote. Before you say "go ahead," ask these seven questions. They take 2 minutes and can save you $200+.
The 7 Questions
(1) What specific part failed and what caused it to fail? A good tech explains the root cause, not just the symptom. (2) Is this an OEM or aftermarket part? OEM costs more but matches factory specifications. (3) Does the quoted price include parts AND labor? Never assume. (4) Is the diagnostic fee included in this quote or charged separately? (5) What warranty do you provide on this repair? (6) If the repair doesn't fix the problem, what happens? Do I pay again? (7) Based on this appliance's age and condition, is this repair worth doing? An honest tech tells you when replacement is the smarter financial move.
How Each Answer Protects You
Question 1 tells you if the tech diagnosed the root cause or just the symptom. Replacing a thermal fuse without checking the vent means the fuse blows again in weeks. Question 3 prevents a $150 quote that becomes $275 after labor is added. Question 5 ensures you're not paying twice if the part fails in 60 days. Question 7 reveals whether the tech prioritizes your wallet or their invoice.
When to Get a Second Opinion
Get a second opinion if: the repair quote exceeds $400 on an appliance over 8 years old. The tech can't explain what caused the failure. The tech pressures you to decide on the spot. The quote is significantly higher than published repair cost ranges for your appliance type. A second opinion costs one more diagnostic fee ($65-$109) but can save $200-$400 if the first diagnosis was wrong or overpriced.
Frequently Asked Questions
What should I ask my repair technician before approving work?
Seven questions: What part failed? Is it OEM or aftermarket? Does the price include parts and labor? Is the diagnostic fee included? What warranty do you offer? What happens if it doesn't fix it? Is this repair worth doing given the appliance's age?
When should I get a second opinion on an appliance repair?
Get one if the quote exceeds $400 on an older appliance, the tech can't explain the failure, or the quote seems significantly higher than typical repair costs. A second diagnostic fee is worth avoiding a $200-$400 overcharge.
Need Appliance Repair on the Treasure Coast?
Same-day service 7 days a week. Diagnostic fee applied toward repair. All brands.