VIRTUAL TROUBLESHOOTING TERMS OF SERVICE
Effective Date: June 15, 2026
By creating an account and using the Virtual Troubleshooting service provided by Treasure Coast Appliance Repair LLC ("TC Appliance," "we," "us," or "our"), you ("Customer," "you," or "your") agree to the following terms and conditions:
1. SERVICE DESCRIPTION
Virtual Troubleshooting is a remote diagnostic service where a certified appliance technician communicates with you by telephone to identify appliance problems based on the information you provide. This service is an opinion-based consultation, not a guarantee of diagnosis accuracy or repair outcome.
2. LIMITATION OF LIABILITY
TC Appliance provides diagnostic opinions based solely on the information communicated during the phone call. We are not liable for any damage, injury, or loss resulting from:
• DIY repairs attempted based on phone guidance
• Misidentification of parts or issues due to incomplete or inaccurate information provided by the customer
• Electrical, water, gas, or structural damage arising from self-repair attempts
• Any appliance malfunction that worsens after a remote diagnosis
You assume all risk when performing any repair work yourself. We strongly recommend hiring a licensed professional for all appliance repairs involving gas lines, high-voltage electrical components, or refrigerant systems.
3. CAN'T-FIX-IT GUARANTEE
If our technician is unable to provide a diagnosis during the phone session, you are eligible for a full refund of the session fee. Refund eligibility is determined at the sole discretion of TC Appliance and requires that: (a) the customer provided accurate and complete information about the appliance and symptoms, and (b) the customer was available for the full scheduled call duration.
4. MEMBERSHIP & RECURRING BILLING
If you subscribe to a Pro or VIP membership, you authorize TC Appliance to charge your payment method on a recurring basis (monthly or annually, as selected). You may cancel your membership at any time through your account dashboard, by email at [email protected], or by phone. Cancellation takes effect at the end of the current billing period. No prorated refunds are issued for partial billing periods.
We will never enroll you in a subscription without your explicit consent. Membership pricing is clearly disclosed before purchase. We do not use dark patterns, hidden fees, or negative-option billing.
5. CALL RECORDING DISCLOSURE
In accordance with Florida law (Fla. Stat. § 934.03), all troubleshooting calls may be recorded for quality assurance and training purposes. By scheduling a call, you consent to the recording of the telephone conversation. If you do not consent, you must notify the technician at the beginning of the call.
6. SERVICE AREA LIMITATIONS
Phone troubleshooting is available to customers nationwide. However, in-home service benefits included in Pro, VIP, and Elite memberships (discounted diagnostics, priority scheduling, repair discounts, maintenance visits) are only available within our Treasure Coast service area: Port St. Lucie, Stuart, Fort Pierce, Jensen Beach, Palm City, Hobe Sound, and Port Salerno, Florida.
7. REFUND POLICY
One-time session fees (Diagnosis, Guided Repair) are refundable only under the Can't-Fix-It Guarantee described above. Membership subscription fees are non-refundable for completed billing periods. Refunds are processed to the original payment method within 5-10 business days.
8. DISPUTE RESOLUTION
Any disputes arising from this agreement shall be resolved through binding arbitration in St. Lucie County, Florida, in accordance with the rules of the American Arbitration Association. You waive the right to participate in a class action lawsuit or class arbitration.
9. CONTACT CONSENT
By providing your phone number, you consent to be contacted by TC Appliance at the scheduled time via telephone call. We will not use your phone number for marketing purposes without separate opt-in consent.
10. MODIFICATIONS
TC Appliance reserves the right to modify these terms at any time. Material changes will be communicated via email to registered users at least 30 days before taking effect.
Treasure Coast Appliance Repair LLC
Port St. Lucie, FL 34952
(772) 353-5791 • [email protected]
