A certified technician calls you, identifies what broke, tells you which parts to order, and emails you a written diagnosis. $49 per appliance. An in-home visit costs $109. You save $60. Membership plans start at $19.99/mo and include discounted diagnoses, 10–20% off in-home repairs, and priority scheduling. The Elite plan ($74.99/mo) adds annual in-home maintenance for your dryer, washer, fridge, and dishwasher. Full refund if we can't diagnose it. Create your free account →
Your refrigerator stops cooling at 9 PM on a Tuesday. Your dryer flashes an error code you've never seen. Your dishwasher won't drain.
You don't need a $109 service call for any of those problems. You need a 20-minute phone call with someone who has fixed 10,000+ appliances. We built our Virtual Appliance Troubleshooting service for situations like these. Same certified technician who shows up at your door. Over the phone. For less than half the cost.
Virtual Appliance Troubleshooting: How it works and plan comparison
Two Types of Calls. One Goal: Fix Your Appliance.
🔍 Phone Diagnosis: $49
We identify the problem, name the part(s) you need, send you order links, and email a written diagnosis report. Diagnosis only. No step-by-step repair instructions on this call.
🔧 Guided Repair: $79
Everything above, plus we walk you through the fix in real time. We stay on the line until you're done. If you need to order a part first, we call you back when it arrives to finish the install. No extra charge for the callback.
4 Steps. No Guesswork.
Create Your Free Account
Go to tcappliances.com/troubleshoot. Enter your appliance type, brand, and model number. Pick diagnosis or guided repair.
Pick a Time and Pay
Choose a callback slot from the scheduler. Pay online. Members get priority time slots and lower rates.
We Call You and Diagnose
A certified technician calls at your scheduled time. We identify the problem, name the parts, and email you a written report. Text us anytime after for follow-up questions.
Fix It Yourself or Book Us
Upgrade to a Guided Repair call, order the parts yourself, or schedule an in-home visit. Members save on every option.
💰 Can't-Fix-It Guarantee
If our technician cannot diagnose your issue during the call, you get a full refund. No exceptions. Every call is backed by this guarantee, whether you pay per call or hold a membership.
$49 vs. $109. The Math Is Simple.
An in-home diagnostic from any reputable shop costs $89–$129. Ours is $109. A phone diagnosis costs $49. You save $60 before any repair work starts.
Problems we diagnose remotely every week:
- Error codes on Samsung, LG, Whirlpool, and GE units
- Refrigerators not cooling (condenser fan, thermostat, dirty coils, compressor symptoms)
- Dryers not heating (thermal fuse, heating element, gas igniter, vent blockage)
- Washers not draining (clogged pump filter, drain hose kinks, lid switch failure)
- Dishwashers leaving dishes dirty (spray arm clogs, float switch, water inlet valve)
- Ovens not reaching temperature (igniter glow-bar, bake element, temp sensor)
- Strange noises from any appliance (we identify the sound and the failing part)
If your issue requires hands-on work, we credit the $49 phone fee toward your in-home visit. VIP and Elite members pay $0 for the in-home diagnostic, a $109 value.
Membership Plans: Save on Every Service
If you own a home on the Treasure Coast and have more than one appliance, a membership pays for itself within one service call. Four tiers:
| Feature | Pay-Per-Call | ⭐ Pro | 👑 VIP | 💎 Elite |
|---|---|---|---|---|
| Monthly Cost | $0 | $19.99 | $39.99 | $74.99 |
| Phone Diagnosis | $49 | $29 | FREE | FREE |
| Guided Repair | $79 | $49 | $29 | FREE |
| In-Home Diagnostic | $109 | $79 | FREE | FREE |
| Repair Discount | 0% | 10% off | 20% off | 20% off |
| Priority Scheduling | ✗ | Next-Day | Same-Day | Same-Day |
| Emergency After-Hours | $149 fee | $149 fee | $149 fee | No Fee |
| Annual Dryer Vent Cleaning | ✗ | ✗ | ✗ | ✓ Included |
| Full Appliance Maintenance | ✗ | ✗ | ✗ | ✓ Included |
Annual billing saves 17%. In-home membership benefits cover Port St. Lucie, Stuart, Fort Pierce, Jensen Beach, Palm City, Hobe Sound, and Port Salerno.
See full plan details and sign up →
The Elite Plan: $74.99/mo. The Maintenance Alone Is Worth $400+.
Elite members get everything in VIP plus a full annual in-home appliance maintenance visit:
- Dryer vent cleaning (single-story). Prevents house fires. Cuts drying time.
- Dryer duct replacement if the existing one is damaged or kinked.
- Full dryer teardown, clean, and oil. Extends dryer lifespan by years.
- Front-load washer filter and gasket clean. Kills mold. Eliminates odor.
- Refrigerator condenser coil cleaning. Prevents compressor failure, the #1 fridge killer in Florida.
- Dishwasher deep clean and inspection. Clears calcium from Florida hard water.
📊 Run the Numbers
Standalone dryer vent cleaning: $99–$149. Dryer teardown: $89+. Fridge coil cleaning: $79+. That maintenance visit costs $350–$450 if you book each service separately. Elite members get it included. They also get free diagnostics, free virtual calls, 20% off all repairs, and emergency service with no $149 fee. $74.99/month. $899/year.
Who Should Use This
Phone diagnosis works best for:
- Handy homeowners who can swap a part if someone tells them which one to buy
- People who want a fast answer before paying $109 for an in-home visit
- Minor issues: error codes, clogged filters, tripped breakers, ice maker resets
- Landlords and property managers who need quick remote diagnoses for tenant units
- Snowbirds splitting time between states (virtual calls work nationwide)
If your fridge is leaking refrigerant or your washer's drum bearings are gone, you need an in-home visit. We will tell you that on the call. If you're a member, you save on that visit too.
JustAnswer and Neli Charge You and Disappear. We Show Up.
Online "expert" marketplaces like JustAnswer and Neli have been sued by the FTC for hiding subscription charges. You pay for one question. Then you find monthly charges on your credit card statement that you never agreed to. Their "experts" are anonymous. They cannot come to your house. They have zero local reviews.
We are different in every way that counts:
- You talk to the same certified technician who works on homes across the Treasure Coast
- Every price is posted publicly on our website. No surprises.
- You cancel from your dashboard. One click. No phone calls. No runaround.
- We have been in Port St. Lucie for 18 years. 115+ five-star Google reviews. A+ BBB rating.
- If your appliance needs hands-on work, we come to your house. Members save on every visit.
No dark patterns. No tricks. We built this to help our customers save money on diagnostics. You should stay because the service is worth it, not because you can't figure out how to cancel.
Cancellation Is One Click
Monthly plans: Cancel from your dashboard. If you used a service that billing period, cancellation takes effect at end of month. No service used? Cancellation is immediate. No further charges.
Annual plans: Cancel within 14 days for a full refund (minus $25 processing fee) if no service was used. After 14 days, you get a prorated refund for remaining months. Full membership terms here.
We put the cancellation policy at the top of our terms because we know you check that first. Smart consumers should.
21 Brands. 10 Appliance Types.
Our technicians carry the same brand knowledge on virtual calls as they do on in-home visits:
Whirlpool, Samsung, LG, GE, GE Profile, Maytag, Kenmore, Frigidaire, KitchenAid, Electrolux, Amana, Haier, Hotpoint, Admiral, Café, Crosley, Estate, Inglis, Roper, Westinghouse, White-Westinghouse.
Covers refrigerators, freezers, washers, dryers, dishwashers, ovens, ranges, cooktops, garbage disposals, and ice makers. Brand not listed? Select "Other" when booking.
Questions and Answers
Q: How does virtual appliance repair work?
A: You create a free account at tcappliances.com/troubleshoot, pick your service, choose a callback time, and pay online. A certified technician calls you at your scheduled time. We stay on the phone until we identify the problem. $49 flat fee per appliance for diagnosis. $79 for guided step-by-step repair.
Q: What if you can't figure out the problem over the phone?
A: You get a full refund. We call it the Can't-Fix-It Guarantee. If we cannot identify your issue during the call, you pay nothing. Pro and VIP members also get the diagnosis fee credited toward an in-home visit if they want one.
Q: Is a $49 phone call worth it compared to paying $109 for someone to come to my house?
A: You save $60 on the diagnosis alone. We diagnose error codes, clogged filters, tripped breakers, and failing parts remotely every day. If the issue does require an in-home visit, your $49 phone fee gets credited toward the service call. You don't lose the money.
Q: What does the Elite plan ($74.99/mo) include?
A: All virtual calls free (diagnosis and guided repair), free in-home diagnostics (a $109 value), 20% off all in-home repairs, same-day priority scheduling, emergency after-hours service with the $149 fee waived, and annual in-home maintenance: dryer vent cleaning, dryer teardown and cleaning, washer filter and gasket cleaning, fridge coil cleaning, and dishwasher deep clean.
Q: Can I cancel anytime?
A: Yes. Log into your dashboard and click Cancel. Monthly plans end immediately if you haven't used a service, or at end of the billing period if you have. Annual plans get a full refund within 14 days (minus $25 processing fee) if unused. Full membership terms here.
Q: Do members get discounts on in-home service calls?
A: Yes. Pro Members save $30 on the in-home diagnostic plus 10% off all repairs. VIP and Elite Members pay $0 for the in-home diagnostic ($109 value) plus 20% off all repairs. In-home benefits apply within our service area: Port St. Lucie, Stuart, Fort Pierce, Jensen Beach, Palm City, Hobe Sound, and Port Salerno.
Try It. $49. Full Refund If We Can't Diagnose It.
Create a free account, book a phone diagnosis, or explore membership plans. No commitment.